I build and configure networking rooms and cabinets, organize network equipment,
and support field infrastructure work involving copper, fiber, patch panels, switches,
routers, conduits, innerduct, and labeling.
Key Responsibilities
- Build and configure networking rooms and cabinets.
- Install and organize patch panels, switches, and routers.
- Ensure equipment is labeled, secured, and easier to maintain.
- Pull fiber optic cables through manholes, conduits, and innerduct.
- Install innerduct to protect and organize fiber cables.
- Keep fiber connections clean, secure, and properly labeled.
Tools And Technologies
Fiber optics, innerduct, patch panels, switches, routers, network rooms, cabinets, labels, field documentation.
Business Impact
I help create cleaner infrastructure that is easier to troubleshoot, safer to maintain, and better organized for future work.
I installed and maintained communication systems including copper cabling, switches,
routers, wireless access points, work area outlets, face plates, surface mount boxes,
and CAT 5 terminations.
Key Responsibilities
- Pull and terminate copper cabling.
- Install work area outlets for floors, modular furniture, and wall locations.
- Terminate CAT 5 jacks and mount face plates and surface mount boxes.
- Test and troubleshoot communication systems.
- Use PlanGrid for construction documents, drawings, and field markups.
- Complete paperwork accurately and keep work organized on active job sites.
Tools And Technologies
Copper cabling, CAT 5, switches, routers, wireless access points, testing tools, PlanGrid, construction drawings.
Customer Or Team Problems Solved
I helped field teams keep installations accurate, documented, and aligned with project drawings and quality standards.
I installed and configured customer equipment, diagnosed malfunctions, repaired or replaced faulty components,
and helped reduce unnecessary equipment replacement by identifying update and configuration issues.
Key Responsibilities
- Install and configure equipment for clients.
- Troubleshoot equipment malfunctions and test repaired equipment.
- Perform regular maintenance and service checks to reduce downtime.
- Maintain detailed records of installation, maintenance, and repair activity.
- Collaborate with team members to meet deadlines and maintain customer satisfaction.
Tools And Technologies
Customer premises equipment, configuration workflows, diagnostic checks, maintenance records, service reports.
Business Impact
I helped save money by finding issues caused by bad updates or faulty configurations instead of replacing equipment too early.
I supported business clients, analyzed data, verified documents, worked with financial services,
and trained agents on consumer and business credit reports.
Key Responsibilities
- Assist with Verizon credit applications.
- Verify Secretary of State documents.
- Review credit and derogatory history.
- Support financial-service workflows.
- Train agents on consumer and business credit reports.
Tools And Technologies
Business credit reports, document verification, customer support systems, financial-service processes, data analysis.
Customer Or Team Problems Solved
I helped agents and business customers move through complex verification and credit workflows with clearer information.
I installed, disconnected, reconnected, added, and changed high-speed internet services for Cox customers.
Key Responsibilities
- Install and change high-speed internet services.
- Provide configuration assistance.
- Support email setup and file sharing issues.
- Resolve infrastructure-related customer issues.
Tools And Technologies
Customer internet service equipment, configuration support, email setup, file sharing, customer infrastructure troubleshooting.
Business Impact
I helped customers get connected, configured, and supported in the field.
I supported consumer customers with service questions, payments, financial transactions,
fraud issues, Verizon credit applications, and data-driven solutions.
Key Responsibilities
- Provide customer service in a fast-paced environment.
- Manage payments and financial transactions.
- Analyze data to provide effective solutions.
- Detect and handle fraud issues for customers.
- Process Verizon credit applications.
Tools And Technologies
Customer service systems, payment workflows, fraud handling, credit applications, data analysis.
Customer Or Team Problems Solved
I helped customers resolve account and credit issues while building strong communication and troubleshooting habits.
I served as a District Leader, trained and managed missionary teams, coordinated service projects,
and created progress reports for groups of 4 to 15 missionaries.
Key Responsibilities
- Train and manage missionary teams.
- Coordinate with local leaders and community organizations.
- Plan and support service projects, cultural events, and outreach activities.
- Create regular progress reports for mission leaders.
- Teach and support individuals and families from diverse backgrounds.
Business Impact
This experience strengthened my leadership, communication, reporting, training, and service skills.