Support Dashboard
Support Ticket Priority Dashboard
A scoring dashboard concept that helps teams decide which tickets need attention first.
Problem
Teams can lose time deciding what to work on first when tickets are only sorted by arrival time.
Solution
Use impact, severity, age, and SLA status to produce a practical priority view.
Core Features
- Ticket priority score.
- SLA status indicators.
- Filters by severity and customer impact.
- Summary counts for urgent work.
Business Value
Helps teams focus on customer-impacting work first.